okkbajee Privacy Policy
Our complete policy on how your personal information is collected, used, and kept secure on the okkbajee platform is described in detail here.
Introduction
okkbajee ("we", "our") is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how we collect, use, share, and protect your personal information when you use okkbajee's website and services.
By using this platform, you are considered to have agreed to the terms of this privacy policy. If you have any questions, please do not hesitate to contact us.
What Information Is Collected
okkbajee collects various types of information. This information comes mainly from two sources — what you provide directly and what is collected automatically while you use our platform.
2.1 Information You Provide
- Name, email address, and contact details.
- Date of birth (for age verification — only those aged 21 or above may open an account).
- Username and password provided when creating an account.
- Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket).
- Government-issued identity document details required for identity verification.
- Details of your messages and complaints when contacting customer support.
2.2 Automatically Collected Information
- IP address and device-related information.
- Browser type, version, and operating system.
- Logs of your activity on the platform (page visits, clicks, session duration).
- Information collected through cookies and similar tracking technologies.
- Transaction-related information such as deposit amounts, withdrawal history, and gaming activity.
Purpose of Using Information
okkbajee uses your information for the following purposes:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To enable gameplay, process deposits and withdrawals, and provide bonuses and promotions.
- Identity Verification: To complete the KYC (Know Your Customer) process in order to prevent fraud and illegal activity.
- Customer Support: To resolve your issues and answer your questions.
- Safety and Security: To detect suspicious transactions and ensure account security.
- Responsible Gaming: To monitor gaming behaviour and help prevent gambling-related problems.
- Communication: To keep you informed about important updates, policy changes, and promotional offers (subject to your consent).
- Legal Obligations: To meet applicable legal and regulatory requirements.
- Platform Improvement: To analyse user experience and improve the quality of our services.
Information Sharing and Disclosure
okkbajee does not sell your personal information to third parties. However, we may share information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist in operating our services. These include payment processors, game software providers, cybersecurity firms, and IT infrastructure providers. These organisations receive only the information necessary for their services and operate under strict confidentiality agreements.
4.2 Legal Requirements
We may be required to disclose information to comply with court orders, valid requests from government authorities, or applicable legal requirements.
4.3 Fraud Prevention
Information may be shared with relevant authorities for the purpose of preventing and investigating fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new ownership. You will be notified in advance in such a case.
Cookies and Tracking Technologies
okkbajee uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small data files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform — login sessions, security verification, and so on. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To analyse platform usage and improve service quality.
5.2 Cookie Controls
You can control or disable most cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.
Data Security
okkbajee applies industry-standard security measures to keep your personal information secure. Our security framework includes:
- SSL Encryption: All your data transmissions are protected by 256-bit SSL/TLS encryption, which safeguards your information from unauthorised access.
- Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted form.
- Regular Security Testing: Our systems undergo regular security audits and penetration testing.
- Access Controls: Only authorised staff can access your data, and only to the extent necessary.
- Firewall and Intrusion Detection: To protect the platform from advanced cyber threats.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to strengthen account security.
However, it is not possible to guarantee complete security when transmitting information over the internet. We take the highest level of protective measures, but you are advised to remain vigilant.
Data Retention Period
okkbajee retains your personal information for as long as necessary to fulfil the purpose for which it was collected. In specific cases:
- Account-related information is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
- Transaction information may be retained for an extended period for financial and legal purposes.
- Once the required period has passed, information is securely deleted or anonymised.
Your Rights
As a user of okkbajee, you have the following rights regarding your personal information:
8.1 Right to Access
You have the right to know what information we hold about you. You may request a copy of your personal information at any time.
8.2 Right to Correction
You have the right to request correction of any inaccuracies in your information. This can be done through your account settings or by contacting us.
8.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes, and you may opt out of promotional communications at any time.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or send a message via our 24/7 live chat support. We will process your request as quickly as possible.
Protection of Minors' Privacy
okkbajee strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor. Age is verified at the time of registration and identity documents may be requested if necessary.
If we are informed that a minor's information has been collected, we will immediately delete that information and close the associated account.
Third-Party Websites and Links
This privacy policy applies only to okkbajee's own platform. If our platform contains links to other websites, those websites' own privacy policies will apply and okkbajee is not responsible for them.
Our game providers (such as Pragmatic Play, Spribe, JILI, PG Soft) operate under their own privacy policies. However, they are required to meet okkbajee's security standards.
Protection of Payment Information
The security of your financial information is our highest priority. For transactions through bKash, Nagad, and Rocket:
- All payment transactions are protected by SSL encryption.
- We never store your mobile banking PIN or password.
- Payment-related information is used solely for processing transactions and preventing fraud.
- Suspicious transactions are automatically flagged and verified.
- The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 — every transaction is processed securely.
Policy Changes
okkbajee may update this privacy policy from time to time. For any significant changes, we will notify you by email or by posting a notice on the platform.
Updated policies take effect from the date of publication. We recommend that you review this page periodically. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
Contact and Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali is available.
We will review your complaint promptly and with care, and take effective steps toward a resolution.
Have a question about your privacy?
Our 24/7 Bengali support team is always here for you. Chat with us on live chat for any questions or concerns.